Returns Policy

We hope that you are delighted with your purchase. However, should you wish to return any item, please read the following carefully before downloading & completing the return form:

  • We can only accept returns sent back within 14 days of receipt of your order.
  • All items must be returned in their original condition, with the original packaging intact. Items that have tags or other protective strips removed will not be refunded.
  • We cannot accept garments that have been worn or are returned in a soiled condition. For size exchanges, please state the requested size on the return form. If a requested size cannot be fulfilled, you will be notified and receive a refund instead.
  • We will refund or exchange an item as soon as it is received and processed at our warehouse. Refunds will be credited to the original credit card used for payment. We cannot make refunds to any third parties.
  • For returned items paid for by gift voucher, the refund will be credited to the original gift voucher used for payment. Please contact us to ensure that your gift voucher is credited accordingly. We cannot be held responsible for items lost in transit. We recommend that you send your parcel by registered post and retain proof of posting. Please mark your package clearly as ‘returned goods’ to avoid delays at customs. We will refund postage upon request, with a valid proof of posting.

Sending Your Returned Items Back

Once you have read and understand our returns policy, Please click here to download the returns form, print it out, complete it and send it back to us along with your returned goods to the following address:

Luvuslots Ltd,
Returns,
Bella Vista,
60 Bath Road,
Swindon,
SN1 4AY.

If you have any queries about returns please contact us at info@luvuslots.com.